Scan or photograph both sides of your valid identity document
(European National Identity Card, French or foreign passport, French residence permit)
Save it on your computer or mobile/tablet
Go to www.transcash.fr “my account” section
Click on “Change Formula” in the “Card management” section and choose the MAX Formula.
Follow the instructions shown on the screen
When you send your identity document from your “my account”
Yes, if you make a request to customer service, by telephone or from your personal area (‘contact us’ section) Your account statement can be sent to you by email or by post (charges may apply).
Your account statements for the last three months can be downloaded in electronic format directly from your personal area.
You can check the available balance on your Black or Red Card, 24/7:
The Black Card holder can consult the balance of all his/her cards.
The Red Card holder can only consult the balance of his/her Red Card (from the ‘Access your Red Card’s statements’
In your personal area, you can check your balance and transaction statement.
You can also edit some of your personal information, order additional cards, receive your PIN or send your documents to change formulas.
To access your personal area, click on ‘My account’.
Enter the last 8 digits of your black card and your 6-digit secret code.
Yes, account details are available for customers using the ESSENTIAL or MAX Formula. The account details can be downloaded from your Customer Area, ‘Reload by bank transfer’ section, or by clicking here.
They enable you to receive all types of bank transfer directly to your Transcash Mastercard black card.
1 – Provide the Transcash account details and your 8-digit pack number (to be included in the transfer reference):
2 –
The Payment Services Directive 2017 which came into force on 13 January 2018 aims to promote innovation and competition, and improve security and reliability.
An important change allows you to authorise a regulated third party payment service provider to access your account information.
With this service, you will authorise access to your black card balance and transactions.
If you wish to authorise Transcash to transmit your account information to a third party payment service,
If you are a Black Card holder, you can edit your personal information (surname, first name, address, mobile number) by calling customer service on +33 (0)1 53 88 22 76 (Standard-rate call), in the ‘Contact Us’ section of your personal area or in the ‘My Account’ section>, Edit my information.
Some changes will require validation by our team and the sending of appropriate supporting documents (civil status, proof of address, etc.).
You have the right to access,
No. If you terminate your Transcash contract, the Black Card AND the Red Card will be disabled one month after we receive your letter. You then have 30 days to withdraw or spend the remaining balance on both Transcash cards.
You can terminate your Transcash contract at any time by sending a registered letter with acknowledgement of receipt to: Transcash – BP 56 – 13718 ALLAUCH Cedex. You have 30 days to withdraw the remaining balance on the card by making a withdrawal at an ATM or by making a payment. The termination will take effect in the month following receipt of your letter (for more details, please refer to the General Terms and Conditions of Sale).
