Are there any fees when paying in store with Transcash cards?

You have no fee to pay when making purchases with your Transcash Mastercard card in the Euro Zone. If a purchase is made outside the Euro Zone, only the exchange fee indicated in the ‘International Transactions’ section of the General Terms and Conditions of Sale will be charged.

However, some merchants, particularly those abroad, may charge an additional fee which may vary from one location to another. You will be notified of this fee when making the purchase.

How do I dispute a transaction?

In the event of a dispute over a transaction, please call customer service promptly on +33 (0)1 53 88 22 76 (Standard-rate call). You will be asked to specify the date and amount of the transaction. You can also write to us at Transcash – BP 56 – 13718 Allauch Cedex, enclosing a printout of the account statement on which the disputed transaction appears. You must notify us of this dispute within a reasonable time frame.

Can anyone other than the person I designated use the Transcash red card?

No. Transcash recommends that only the designated person uses the Red Card with their own signature on the back. For security reasons, he/she and you must be the only people to know the Red Card’s PIN.

In any event, if you or the designated person allow a third party to use the Red Card, you will have sole liability for the transactions made with it and will not be able to stop them.

How can I disable contactless payment?

You can disable (and re-enable) the ‘Contactless’ feature of your Transcash cards. To do so, log in to your personal area, My cards > Manage my cards section, then click on the button:

  • Security settings (for the black card)
  • Parental control (for a red card)

You can also request this by contacting customer service, by calling +33 (0)1 53 88 22 76 (Free Call) or from your personal area,

Can I make contactless payments?

Yes, you can make contactless payments with your black card.

Your black card can be used to make contactless payments (without entering a PIN) of up to €50 per transaction. The cumulative amount of contactless purchases allowed is €150 or 5 consecutive transactions per day. When one of these limits is reached, you must perform a PIN transaction (withdrawal or payment). After a PIN transaction, the “contactless” counter is reset and you can again make contactless payments of up to €50 within the limit of €150 (cumulative amount of contactless purchases) or 5 consecutive transactions.

What is the maximum amount per purchase?

  • On the ACCESS formula, the maximum spend allowed is €150, limited to €50 per purchase. Please note, your purchase must fall within the chosen category.
  • On the ESSENTIAL and MAX Formulas, the maximum spend allowed for a purchase is €2,500 a day.

These amounts are of course also limited by the sum of money available on your cards.

What amount can I withdraw at a cash machine?

On the ACCESS formula (activation at required) you can withdraw up to €50 over the entire term of your contract.

Please note : On the ACCESS Formula, withdrawals are not allowed if you have chosen to activate your black card by SMS.

After sending your identity document in order to be on the ESSENTIAL formula, the upper limit set by Transcash for cash withdrawals from an ATM is €100 per day and €500 per month (up to a maximum of €1,000 per year).