Internal complaints management procedure
Our complaints handling procedure
Handling complaints is a key factor in the excellence of the Transcash service. Every customer is entitled to a high-quality, fair, efficient and courteous service. Therefore, your feedback is very important to us. We are very attentive to our customers’ queries and opinions, which we hope will help us to keep on improving the quality and efficiency of the individualised services we offer you, as well as improving our product for greater satisfaction.