NFC Contactless payment solutions Cards for all the families Free shipping in France and overseas
NFC Contactless payment solutions Cards for all the families Free shipping in France and overseas
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FAQ Category: Troubleshooting & emergency

20th April, 2023

What should I do if my Transcash card has been declined?

If a transaction is declined, the merchant or ATM will notify you. To avoid this kind of situation, remember to check your balance regularly.If your card is still declined despite having funds on it, make sure that you have not exceeded the purchase or withdrawal limit (see limit terms and...

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20th April, 2023

What should I do if I’ve lost my activation code?

Return to the sales outlet where you bought your Transcash pack, with your receipt. The sales outlet will check with Transcash to make sure the code has not already been used. If it has, you will be sent a new activation code. This check can take one or two days.

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20th April, 2023

Can I continue using my black card if the red card has been lost or stolen (and vice versa)?

Yes, only the lost card will be renewed. The card that was not lost or stolen can still be used.

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20th April, 2023

What should I do if my card has been used fraudulently?

In the case of a distance selling purchase (by telephone, internet or post): When the transaction relates to a distance selling purchase that you have not authorised, you must write to us specifying the details of the fraudulent transaction (date, amount, merchant). The fraudulent transaction will be cancelled as soon...

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20th April, 2023

What should I do if the intended recipient has not received their red card?

Call +33 (0)1 53 88 22 74 and report the lost Red Card. The stop payment will be put on your Red Card immediately but you can continue to use the Black Card for withdrawals and purchases. Order a new Red Card and have it delivered to your home (see...

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20th April, 2023

What should I do if my card is lost or stolen?

Immediately call +33 (0)1 53 88 22 74 (24 hour service) to report the theft or loss of your Black Card or Red Card. All transactions will be blocked immediately. It is very important that you put a stop payment on your Card as soon as you realise it has...

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