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FAQ Tag: account

20th April, 2023

Can I get my own account details?

Yes, account details are available for customers using the ESSENTIAL or MAX Formula. The account details can be downloaded from your Customer Area, 'Reload by bank transfer' section, or by clicking here. It enable you to receive all types of bank transfer directly to your Transcash Mastercard black card. 1...

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20th April, 2023

How do I close my Transcash account?

You can terminate your Transcash contract at any time by sending a registered letter with acknowledgement of receipt to: Transcash - BP 56 - 13718 ALLAUCH Cedex. You have 30 days to withdraw the remaining balance on the card by making a withdrawal at an ATM or by making a...

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20th April, 2023

Can I receive account statements?

yes! Your account statements for the last three months can be downloaded in electronic format directly from your personal space under "Statement".You can also contact customer service via the "Contact us" section or directly by telephone. Your account statement can be sent to you by e-mail or by post (charges...

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13th April, 2023

Are virtual cards attached to the same account as physical cards?

Yes for the black card - if you spend €30 with your virtual card and €50 with the physical one, the total amount of the transactions will be debited from your physical black card. No for the red card - each card has its own balance whether it is a...

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