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FAQ Tag: complaints

20th April, 2023

Internal complaints management procedure

Our complaints handling procedure Handling complaints is a key factor in the excellence of the Transcash service. Every customer is entitled to a high-quality, fair, efficient and courteous service. Therefore, your feedback is very important to us. We are very attentive to our customers' queries and opinions, which we hope...

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20th April, 2023

What is considered to be a complaint?

A complaint is any oral or written expression of dissatisfaction by a natural or legal person with the provision of a financial service, which demonstrates that the person has suffereda financial loss,a material inconvenience,any other significant inconvenience relating to the activity of Transcash.Such situations must be due to a person...

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20th April, 2023

When can I make a complaint?

You may lodge a complaint when you are seeking redress for loss, damage or inconvenience resulting from the services provided by Transcash.

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