NFC Contactless payment solutions Cards for all the families Free shipping in France and overseas
NFC Contactless payment solutions Cards for all the families Free shipping in France and overseas
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FAQ Tag: loss

20th April, 2023

Can I continue using my black card if the red card has been lost or stolen (and vice versa)?

Yes, only the lost card will be renewed. The card that was not lost or stolen can still be used.

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20th April, 2023

What should I do if my card is lost or stolen?

Immediately call +33 (0)1 53 88 22 74 (24 hour service) to report the theft or loss of your Black Card or Red Card. All transactions will be blocked immediately. It is very important that you put a stop payment on your Card as soon as you realise it has...

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12th April, 2023

What if I lose my iPhone, iPad or Apple Watch?

Several things are possible with Apple Pay! From your iCloud account, you can : - Delete your Transcash cards from your Apple devices - Remotely wipe your device if 'Locate my iPhone' is enabled - Put your phone device in 'Lost Mode' if 'Locate my iPhone' is enabled

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12th April, 2023

Is the bracelet Fyve secure (what to do in case of loss or theft)?

Yes, the bracelet meets the same security standards as Transcash Mastercard cards: you can stop payment, lock the bracelet remotely or declare it lost directly from your personal Transcash space, under 'Mes cartes', 'Gérer mes cartes'.

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