FAQ Tag: loss

Yes, only the lost card will be renewed. The card that was not lost or stolen can still be used.

Immediately call +33 (0)1 53 88 22 74 (24 hour service) to report the theft or loss of your Black Card or Red Card. All transactions will be blocked immediately. It is very important that you put a stop payment on your Card as soon as you realise it has...

Several things are possible with Apple Pay! From your iCloud account, you can : - Delete your Transcash cards from your Apple devices - Remotely wipe your device if 'Locate my iPhone' is enabled - Put your phone device in 'Lost Mode' if 'Locate my iPhone' is enabled

Yes, the bracelet meets the same security standards as Transcash Mastercard cards: you can stop payment, lock the bracelet remotely or declare it lost directly from your personal Transcash space, under 'Mes cartes', 'Gérer mes cartes'.