FAQ Tag: theft

20th April, 2023

Can I continue using my black card if the red card has been lost or stolen (and vice versa)?

Yes, only the lost card will be renewed. The card that was not lost or stolen can still be used.

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12th April, 2023

Is the bracelet Fyve secure (what to do in case of loss or theft)?

Yes, the bracelet meets the same security standards as Transcash Mastercard cards: you can stop payment, lock the bracelet remotely or declare it lost directly from your personal Transcash space, under 'Mes cartes', 'Gérer mes cartes'.

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