You can request your PINs again at any time:
– By contacting customer service, by telephone on +33 (0)1 53 88 22 76 (Monday to Saturday from 9 am to 7 pm excluding public holidays – Standard-rate call) or via the contact module accessible from your personal area (“Contact us” section)
– From your personal area, “Forgot my PIN” section
– By SMS to +33 (0)6 78 01 66 25* using the mobile phone you used to activate your black card, as in the following example :
PIN [space] 6-digit secret code [space] last 4 digits on your card
e.g.: If your secret code is 123456 and your card number is 5162 8122 0987 6543, text PIN [space] 123456 [space] 6543
The PIN reminder will cost you €1. The amount is deducted from the card balance (the balance of €1 must be available on your card to receive your PIN).
