- On the internet (24/7):
Scan or photograph both sides of your valid identity document
(European National Identity Card, French or foreign passport, French residence permit)
Save it on your computer or mobile/tablet
Go to www.transcash.fr “my account” section
Click on “Change Formula” in the “Card management” section and choose the MAX Formula.
Follow the instructions shown on the screen
When you send your identity document from your “my account” area, it will be verified and validated by our team in just a few seconds.
Once your identity document has been validated, we will send you a confirmation code by post to the postal address provided. When you receive this letter, log in to your “my account” area and enter the code in the “Card management – MAX Formula” section.
- By email:
Scan or photograph both sides of your valid identity document
(European National Identity Card, French or foreign passport, French residence permit)
Scan or photograph proof of address from the last 3 months
(Bill from your energy supplier or internet service provider, tax notice, council tax bill, bank statement)
Save them on your computer or mobile/tablet
Email them to [email protected] specifying your pack number
When you send these documents by email, they will be verified and validated within 7 business days.