What top-up amounts are available?

You can buy top-ups of €20, €50, €100, €150, €200, €250, and €500.

Be careful not to exceed the maximum amount of reloads allowed per day. To reload €150 onto your card, it is best to use one €150 reload rather than three €50 reloads.

You can also load/reload your Transcash Card by bank card, 24/7 from your personal area.

How do I get my secret code?

You use the 6-digit secret code to log in to your personal area.

  • If you choose to register by SMS or using the Interactive Voice Server, your secret code will be sent to you by SMS as soon as your Black Card is activated (you can change it during your first connection to your online Customer Area)
  • If you choose to register online, you will be asked to choose your own 6-digit secret code
  • If you buy a Transcash pack at transcash.fr using a Transcash reload voucher,

What is the activation code?

The activation code is printed on a specific receipt that is given to you when you buy the Transcash pack at certain retailers, in addition to your store receipt. You will need this 12-digit code to access the card activation service.

If you do not wish to activate your cards immediately, we advise you to make a note of this activation code on a durable medium and keep it in a safe place.

Where can I buy the Transcash pack?

You can buy the Transcash pack on our website and at the 30,000 tobacconists and newsagents that distribute the Transcash brand.

For security reasons, we strongly advise you not to buy a pack that has already been opened or damaged.

As a security measure, once you have bought a Transcash pack, it cannot be taken back or exchanged by the retailer who sold it to you, for any reason. It must be returned in its original intact packaging,

Are there any conditions to meet in order to hold a red card?

Yes. The Transcash pack Holder must first have ESSENTIAL or MAX status (up to 3 red cards).

Only one transfer of up to €150 is allowed when activating the Red Card. To increase the red card limits (same limits as the black card), make further transfers, and make payments and withdrawals in the global Mastercard network, the red card holder will need to submit his/her identity document to Transcash by emailing it to [email protected]

Where can I use Transcash cards?

On the ACCESS Formula, the Black Card can only be used in France (including French Overseas Departments and Territories) to pay for a limited range of goods services (1 category of your choice). When you activate your black card by SMS, you are limited to a single top-up of up to €150 and cash withdrawals are not allowed. Register at www.transcash.fr “My Account” to make the most of the ACCESS Formula.

Can I transfer money from the red card to the black card?

Yes, money can be transferred from the Red Card to the Black Card, but only by the pack holder and at a cost of €1 per transfer.

You can change the Red Card holder whenever you like.

  • By contacting customer service by telephone on +33 (0)1 53 88 22 76 (Standard-rate call), from Monday to Friday, 9 am to 7 pm (excluding public holidays).
  • You will be asked for the new beneficiary’s identity document.

Who can be beneficiaries of money transfers?

The Black Card transfers money to the Red Card.

Black Card holders with ESSENTIAL or MAX status can give up to 3 Red Cards to the person of their choice (aged 13 or over).

  • The Black Card holder can give a Red Card to the person of their choice aged 13 or over (A family member, friend or loved one living in France or abroad). Please note that local laws,