Are there any fees when paying in store with Transcash cards?

You have no fee to pay when making purchases with your Transcash Mastercard card in the Euro Zone. If a purchase is made outside the Euro Zone, only the exchange fee indicated in the ‘International Transactions’ section of the General Terms and Conditions of Sale will be charged.

However, some merchants, particularly those abroad, may charge an additional fee which may vary from one location to another. You will be notified of this fee when making the purchase.

How do I dispute a transaction?

In the event of a dispute over a transaction, please call customer service promptly on +33 (0)1 53 88 22 76 (Standard-rate call). You will be asked to specify the date and amount of the transaction. You can also write to us at Transcash – BP 56 – 13718 Allauch Cedex, enclosing a printout of the account statement on which the disputed transaction appears. You must notify us of this dispute within a reasonable time frame.

Internal complaints management procedure

Our complaints handling procedure

Handling complaints is a key factor in the excellence of the Transcash service. Every customer is entitled to a high-quality, fair, efficient and courteous service. Therefore, your feedback is very important to us. We are very attentive to our customers’ queries and opinions, which we hope will help us to keep on improving the quality and efficiency of the individualised services we offer you, as well as improving our product for greater satisfaction.

What is considered to be a complaint?

A complaint is any oral or written expression of dissatisfaction by a natural or legal person with the provision of a financial service, which demonstrates that the person has suffered

  • a financial loss,
  • a material inconvenience,
  • any other significant inconvenience relating to the activity of Transcash.

Such situations must be due to a person involved in the marketing of Transcash or the provision of its financial service.