How do I get my PIN?
Once you have loaded the card for the first time, you will automatically receive the Black Card’s PIN on your mobile phone.
How do I choose my purchase category on the ACCESS formula?
In order to activate your Black Card in the ACCESS Formula , you must first select a category from the list below. This category will determine the nature of your purchases.
Each category is associated with a code from 0 to 9. This code is required in order to activate your Card.
Important information:
- If you make a mistake, you can change the category just one time at www.transcash.fr in the “
How do I upgrade to ESSENTIAL Formula ?
- Online (24/7) :
Scan or photograph both sides of your valid identity document (European National Identity Card, French or foreign passport, French residence permit) Save it on your computer or mobile/tablet Go to www.transcash.fr section “my account ” Click on “Change Formula” in the “Card management” section and choose the ESSENTIAL Formula. Follow the instructions shown on the screen When you send your identity document from your “my account” area, it will be verified and validated by our team in just a few seconds.
Can I get a refund on a purchase made with my Transcash card?
Yes.
After purchasing products/services from a merchant (in store or online), you can present your Transcash card to them in order to receive a refund under the terms defined by the said merchant.
Refund after making a purchase with one of your Transcash cards (Black or Red) :
The refund amount will be credited to the Transcash card you presented to the merchant in accordance with the merchant’s refund policy and after deduction of the applicable fees set out in article 35 of our General Terms and Conditions of Sale.