In the case of a distance selling purchase (by telephone, internet or post):

When the transaction relates to a distance selling purchase that you have not authorised, you must write to us specifying the details of the fraudulent transaction (date, amount, merchant). The fraudulent transaction will be cancelled as soon as your letter is registered by our team. However, it is your responsibility to refuse or return any unsolicited goods sent to you by a distance selling company. Transcash will not be involved with any commercial dispute that may arise between you and the said distance selling company. If this type of fraudulent use (internet, telephone, mail) is repeated, we advise you to put a stop payment on your cards and request a new card.

In all other cases:

Call +33 (0)1 53 88 22 74 immediately to put a stop payment on your cards. Your fraudulently used card will be blocked and any further transaction attempts will be declined. The customer advisor will explain how to obtain a new replacement card.

Please refer to the General Terms and Conditions of Sale for further information on your rights in the event of fraudulent use of your cards.

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