Immediately call +33 (0)1 53 88 22 74 (24 hour service) to report the theft or loss of your Black Card or Red Card. All transactions will be blocked immediately. It is very important that you put a stop payment on your Card as soon as you realise it has been lost or stolen as this will minimise your risk of losing money.

The customer advisor will explain how to obtain a new replacement card. Your balance will be transferred to your new card and you will be able to spend the money on it until you run out of funds.

Please refer to the General Terms and Conditions of Sale for further information about your rights in the event of loss or theft.

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