On our website or in any of the tobacconists and newsagents distributing the Transcash!

For security reasons, we strongly advise you not to buy a pack that has already been opened or damaged.

As a security measure, once you have bought a Transcash pack, it cannot be taken back or exchanged by the retailer who sold it to you, for any reason. It must be returned in its original intact packaging, accompanied by the proof of purchase and Activation Code, to the following address: TRANSCASH – BP56 – 13718 ALLAUCH Cedex. After we have checked that the Activation Code has not been used and that the pack or envelope containing the cards has not been opened, a letter will be sent to you so you can obtain a refund directly from the Merchant. As a security measure, once you have been in a position to read the card data (numbers, date or else), the cards can no longer be returned.