Where can I use Transcash cards?

On the ACCESS Formula, the Black Card can only be used in France (including French Overseas Departments and Territories) to pay for a limited range of goods services (1 category of your choice). When you activate your black card by SMS, you are limited to a single top-up of up to €150 and cash withdrawals are not allowed. Register at www.transcash.fr “My Account” to make the most of the ACCESS Formula.

Can I use my Transcash cards on gaming and gambling websites?

Yes, since 6 August 2010 it has been possible to use your Transcash card to credit your player account on selected online gambling sites approved by ARJEL (the French Online Gambling Regulatory Authority):
EurosportBet, Everest Poker, BetClic, BWin, Full Tilt poker, PMU, Partouche Gaming, Party Poker, PokerStars, PokerXtrem, Sajoo, Winamax, Paris365, FDJ ParionsWeb and ZeTurf (non-exhaustive list).

How much do my Transcash cards cost?

The Transcash pack costs €9.90 in shops or online (pack of two cards valid for two years) and a €1 management fee is charged every month.

The only fees charged are those linked to use of the card (reloads, ATM withdrawals, PIN changes, etc). Transfers are free of charge and so is access to your account on the internet (checking balance and statements).

If there is no activity on the card for more than 3 months (no loading,

Are there any fees when withdrawing from an ATM?

Yes. When you withdraw money from Mastercard ATMs with your Transcash card, it will cost you €1.50 per withdrawal within the EEA and €3.00 outside the EEA.

If the withdrawal is made in a currency other than the euro, an exchange fee will be charged (this is set out in the “International Transactions” section of the General Terms and Conditions of Use).

Some ATM owners, particularly those abroad, may charge an additional fee,

Are there any fees when paying in store with Transcash cards?

You have no fee to pay when making purchases with your Transcash Mastercard card in the Euro Zone. If a purchase is made outside the Euro Zone, only the exchange fee indicated in the ‘International Transactions’ section of the General Terms and Conditions of Sale will be charged.

However, some merchants, particularly those abroad, may charge an additional fee which may vary from one location to another. You will be notified of this fee when making the purchase.

How do I dispute a transaction?

In the event of a dispute over a transaction, please call customer service promptly on +33 (0)1 53 88 22 76 (Standard-rate call). You will be asked to specify the date and amount of the transaction. You can also write to us at Transcash – BP 56 – 13718 Allauch Cedex, enclosing a printout of the account statement on which the disputed transaction appears. You must notify us of this dispute within a reasonable time frame.

Can anyone other than the person I designated use the Transcash red card?

No. Transcash recommends that only the designated person uses the Red Card with their own signature on the back. For security reasons, he/she and you must be the only people to know the Red Card’s PIN.

In any event, if you or the designated person allow a third party to use the Red Card, you will have sole liability for the transactions made with it and will not be able to stop them.