FAQ Category: Account management

yes! Your account statements for the last three months can be downloaded in electronic format directly from your personal space under "Statement".You can also contact customer service via the "Contact us" section or directly by telephone. Your account statement can be sent to you by e-mail or by post (charges...

You can check the available balance on your Black or Red Card, 24/7: By telephone on +33 (0)1 53 88 22 76 (Standard-rate call) On the internet in the 'My account' section With the Transcash Mastercard mobile app The Black Card holder can consult the balance of all his/her cards.The...

In your personal area, you can top-up your black card by Transcash top-up, bank card or wire transfer (ESSENTIAL and MAX packages), check your balance and transaction statement. You can also edit some of your personal information, order additional cards, receive your PIN or send your documents to change formulas.

To access your personal area, click on 'My account'. Enter the last 8 digits of your black card and your 6-digit secret code.