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FAQ Category: Account management

20th April, 2023

How do I upgrade to ESSENTIAL Formula ?

Online (24/7) : Scan or photograph both sides of your valid identity document (European National Identity Card, French or foreign passport, French residence permit) Save it on your computer or mobile/tablet Go to www.transcash.fr section "my account" and click on "Change Formula" in the "Card management" section and choose the ESSENTIAL Formula....

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20th April, 2023

Can I get my own account details?

Yes, account details are available for customers using the ESSENTIAL or MAX Formula. The account details can be downloaded from your Customer Area, 'Reload by bank transfer' section, or by clicking here. It enable you to receive all types of bank transfer directly to your Transcash Mastercard black card. 1...

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20th April, 2023

How do I allow a Third Party Payment Service to access my account data?

The Payment Services Directive 2017 which came into force on 13 January 2018 aims to promote innovation and competition, and improve security and reliability. An important change allows you to authorise a regulated third party payment service provider to access your account information.With this service, you will authorise access to...

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20th April, 2023

How can I change my phone number or postal address?

If you are a black card holder, you can edit your personal information (surname, first name, address, mobile number) in your personal space 'My account', section 'My information' > 'Manage my information'. You will be asked to enter a security code. You can also contact customer service by telephone on...

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20th April, 2023

Can I close just one of the two Transcash cards?

No. If you terminate your Transcash contract, the black card AND the red card will be disabled one month after we receive your letter. You then have 30 days to withdraw or spend the remaining balance on both Transcash cards.

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20th April, 2023

How do I close my Transcash account?

You can terminate your Transcash contract at any time by sending a registered letter with acknowledgement of receipt to: Transcash - BP 56 - 13718 ALLAUCH Cedex. You have 30 days to withdraw the remaining balance on the card by making a withdrawal at an ATM or by making a...

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20th April, 2023

How can I change my PIN?

You can personalize the PIN code of your Transcash cards: log in to your “My Account” area, “My cards - Manage my cards” section, then click on the on the “PIN management and “Customize the PIN code” buttons corresponding to your card. You will then need to do a cash...

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20th April, 2023

How can I retrieve my PIN if I forget it?

You can request your PINs again at any time: From your customer area or the Transcash Mastercard application under “My cards - Manage my cards” then “PIN management” and choose “View my PIN code” or “Receive my PIN by SMS*”. By SMS*: to 06 78 01 66 25 from the...

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20th April, 2023

How do I switch to the MAX formula?

On the internet (24/7) or on the App Transcash Mastercard: Scan or photograph both sides of your valid identity document (European National Identity Card, French or foreign passport, French residence permit). Save it on your computer or mobile/tablet. Go to www.transcash.fr "My Account" section and click on "Change Formula" in...

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20th April, 2023

Can I receive account statements?

yes! Your account statements for the last three months can be downloaded in electronic format directly from your personal space under "Statement".You can also contact customer service via the "Contact us" section or directly by telephone. Your account statement can be sent to you by e-mail or by post (charges...

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