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FAQ Tag: transfer

18th January, 2024

Can I transfer money from the red card to the black card?

Yes, money can be transferred from the red card to the black card, but only by the pack holder, at a cost of €1 per transfer: By contacting Customer Service by telephone on 01 53 88 22 76 (toll-free), Monday to Friday, 9am to 7pm (excluding public holidays). You will...

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18th January, 2024

What is the maximum money transfer amount?

You can transfer up to €500 per day and €1,000 per month (excluding the ACCESS package), subject to the funds available on the black card. There is no limit to the number of transfers between cards in the same pack.

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18th January, 2024

What is the minimum transfer amount?

The minimum amount for a black card transfer to a red or black card is €10. Please note that only one transfer of up to €150 is authorized when the red card is activated. To increase the red card limits (same limits as the black card), make further transfers and...

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1st June, 2023

Can the black card holder be the same as the red card holder?

No, the red card is designed to be entrusted to a relative aged 13 and over. The holder of the red card must be different from the holder of the black card.

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1st June, 2023

I’ve made a 1st transfer from my black card to the red card, and I can’t make any more: why?

A 1st transfer of up to €150 is authorized when the red card is activated. To benefit from the same ceilings as the black card and make further transfers, the red cardholder must submit his or her ID to Transcash from your customer area by declaring the red cardholder. You...

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