NFC Contactless payment solutions Cards for all the families Free shipping in France and overseas
NFC Contactless payment solutions Cards for all the families Free shipping in France and overseas

Category: Account management

You can request your PINs again at any time:

  • By contacting customer service, by telephone on +33 (0)1 53 88 22 76 (Monday to Saturday from 9 am to 7 pm excluding public holidays – Standard-rate call) or via the contact module accessible from your personal area (“Contact us” section)
  • From your personal area, “Forgot my PIN” section
  • By SMS to +33 (0)6 78 01 66 25* using the mobile phone you used to activate your black card, as in the following example :

PIN [space] 6-digit secret code [space] last 4 digits on your card

e.g.: If your secret code is 123456 and your card number is 5162 8122 0987  6543, text PIN [space] 123456 [space] 6543

The PIN reminder will cost you €1. The amount is deducted from the card balance (the balance of €1 must be available on your card to receive your PIN).