Archives: FAQs

Log in to the Transcash Mastercard application or to your personal 'My account' area, 'Reload card' section, 'By top-up code'. Enter the 12-digit code and click on 'Reload'. You can see the credit immediately on your balance in the home page. You can buy Transcash top-ups on our website transcash-recharge.com...

You are notified a month before the expiry date of your black card, and again a few days before this date (by e-mail or SMS). The black card is renewed automatically as soon as you have a sufficient balance corresponding to the renewal amount (€10). The new black card is...

Check your formula: if you are on the ACCESS formula, you must make your purchases in the chosen theme. If the merchant is not in the category of this theme, the transaction will be declined. With ESSENTIAL and MAX formulas, all merchants are accepted. Check your card balance: an insufficient...

No, the red card is designed to be entrusted to a relative aged 13 and over. The holder of the red card must be different from the holder of the black card.

A 1st transfer of up to €150 is authorized when the red card is activated. To benefit from the same ceilings as the black card and make further transfers, the red cardholder must submit his or her ID to Transcash from your customer area by declaring the red cardholder. You...

Our complaints handling procedure Handling complaints is a key factor in the excellence of the Transcash service. Every customer is entitled to a high-quality, fair, efficient and courteous service. Therefore, your feedback is very important to us. We are very attentive to our customers' queries and opinions, which we hope...

A complaint is any oral or written expression of dissatisfaction by a natural or legal person with the provision of a financial service, which demonstrates that the person has suffereda financial loss,a material inconvenience,any other significant inconvenience relating to the activity of Transcash.Such situations must be due to a person...

You may lodge a complaint when you are seeking redress for loss, damage or inconvenience resulting from the services provided by Transcash.

Online (24/7) : Scan or photograph both sides of your valid identity document (European National Identity Card, French or foreign passport, French residence permit) Save it on your computer or mobile/tablet Go to www.transcash.fr section "my account" and click on "Change Formula" in the "Card management" section and choose the ESSENTIAL Formula....

Yes, with ESSENTIAL or MAX. The bank account details can be downloaded from your Customer Area or from the Transcash Mastercard application, click on ‘Reload by wire transfer’. ESSENTIAL formulaIn this formula, you benefit from a non-nominative Transcash bank account details to receive all types of wire transfers on your...