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Transcash's 6 tips to protect you from fraud and scams

At Transcash, we spare no effort to provide you with the highest level of security when managing your account. But for this security to be fully effective, your involvement and vigilance are essential.

Preventions messages

On the login page of your customer area, we remind you of the essential principles we recommend you follow to maximize the security of your account. They are there for show only, and we invite you to take the time to reread them regularly.

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Awesome Integratios

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Awesome Integratios

01

There is no verification site for Transcash top ups.

After contacting you through tempting classified ads or by pretending to be someone close to you, scammers ask you to buy Transcash top ups then direct you to fake verification sites to have your Transcash top ups codes “verified”.

Under no circumstances should you use these verification sites, because their sole purpose is to extort secret codes from you and use them for you.

Of course, never communicate these secret codes to third parties by any means (telephone, SMS, email, etc.). Secret codes can only be used once. Once used, these codes are worthless and can no longer be loaded onto a Transcash card or refunded. Treat your secret codes like cash.

Report suspicious sites to us at
Site frauduleux de vérification de coupons Transcash
Site frauduleux de vérification de coupons Transcash
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Vos identifiant et mot de passe

02

Keep your secrets secret

Do not communicate written, spoken or e-mailed safety data of your account :

It is used to connect to your customer area on the Internet and in the mobile application.

  • They are used to pay for online purchases on the Internet.
  • The last 8 digits are also used to identify you when you connect to your customer area (internet and mobile application).
  • It is used to pay for online purchases on the Internet.
  • It is used to confirm a money transfer between friends.
  • It is also used to authenticate the red cardholder in order to consult his/her transaction statement.
  • It is used to validate withdrawals and payments made at merchants (when you are not using contactless payment).
  • It will also be requested after 5 contactless payments.

If any of these details have been compromised, contact customer service immediately to cancel your card and order a new one, then change your password.

For even greater security and to prevent identity theft.

When dealing with people at a distance, never send your identity documents and proof of address by e-mail in response to classified ads, whether for buying a pet, a job or renting a property. Only send your identity documents and proof of address to official authorities, organizations or recognized financial institutions.

03

Beware of unexpected solicitations

If you are contacted unexpectedly by email, SMS or telephone, always give yourself time to think before doing what you are asked to do. Scammers will always try to get you to act in a hurry. It’s perfectly healthy to have doubts and take the time to do some simple checks.

Email is the most vulnerable means of communication to forgery. Skilled crooks can easily imitate official mail from any organization.
The four things that should alert you in an email are :

  • The use of approximate French with numerous mistakes ;
  • Invitation to click on a link included in the email to update personal information, pay or receive a sum of money ;
  • Invitation to reply to the email, but a reply email address that looks like, but isn’t quite, that of trancash ;
  • An attachment;

How to protect yourself from email scams :

A) Links included in e-mails may redirect you to a counterfeit site. Type in the address of the official Transcash website yourself, or check that the address displayed in your browser’s address bar is one of the following :

a. https://www.transcash.fr
b. https://transcashmastercard.espace-personnel.fr

B) An apparently legitimate e-mail address may also conceal a link to a counterfeit e-mail. If you decide to reply to an e-mail using your usual e-mail software, check that the e-mail address to which you are sending your e-mail is made up as follows: [name of the service]@trans-cash.fr

    > Example of a good email address : [email protected]
    > Example of a fake email address : [email protected]

To communicate with Transcash electronically, we recommend that you contact us using the secure contact form available in the “Contact us” section of the customer area.

Beware of SMS from a mobile number. SMS messages sent by Transcash will always be identified as having been sent from « TRANSCASH » or from « MFT » and sometimes « GPS ».

To carry out your transactions by SMS, the only official number to send your keywords (BALANCE, PIN, CHARGE, etc.) to is :

06 78 01 66 25

Beware of phone calls from a masked or mobile number. Calls to Transcash Customer Service will always come from the official telephone number, i.e. : 01 53 88 22 76. Don’t give out any information over the phone if you’re not sure you’ve got the right person on the line. Instead, end the conversation and call customer service back on the official number.
Whatever the nature of the request, if in doubt, call our customer service department on the official number 01 53 88 22 76 (toll-free) for more information.
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04

Beware of strangers

Scammers are imaginative and find a thousand ways to try to manipulate you, particularly through :

  • Seasonal or permanent rentals
  • Job opportunities
  • Livestock sales
  • Sale of precious or technological objects
  • Sales of vehicles
Never carry out payment transactions (transfers, wire transfers, credit card purchases, etc.) at the request of people you do not know or whose identity you cannot verify. Always take the time to contact the seller by phone and, if possible, meet them in person to get an idea of how serious they are. In all cases, never give the secret code of your recharges to third parties as payment and don’t enter them on so-called “verification” sites (see rule #01). You may never see your money again, nor receive the promised goods or services.

05

Adopt good safety practices

The best practices for securing your account and your digital activities in general are as follows:

Password

Regularly renew your account password in the "My information" section of your Personal Area.

n° 1

Security software

Install the essential tools on your computer:

    a. Firewall software to protect you from intruders

    b. Anti-virus software that checks the reliability of your files
A few ideas for recognized anti-virus programs : Avira, Avast, BitDefender, AVG, McAfee …

n° 2

Updates

Regularly update your software and, of course, your anti-virus software to stay protected.

n° 3

Public wifi

Don't connect to unsecured or unfamiliar WiFi networks.

n° 4

Cyber cafe

Do not access your accounts from an unknown workstation or a public computer.

n° 5

Attachments

Never open attachments from e-mails you don't know the sender of.

n° 6

Authentication codes

Never give out the authentication codes you receive by SMS. They are intended to secure your own transactions.n°7

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06

Log out systematically

Always log out of your Personal Account at the end of your consultation. Only the “Logout” function allows you to leave your personal account permanently.

Otherwise, ill-intentioned people with access to your computer could gain access to your account by consulting your browser’s browsing history, or by checking the active applications on your smartphone or tablet.