Tuesday 01/08/23
Important : our services resume today at 7 p.m.
Dear Customer,
We are pleased to announce that all services for your Transcash cards and Fyve wristbands will resume today at 7pm.
As soon as services restarts, you will be able to carry out all your usual transactions:
> Reload your black card using Transcash top ups (available from your tobacconist), bank cards and bank transfers.
> Pay at retailers and online retailers in France and abroad.
> Withdraw cash from ATMs in the Mastercard® global network.
> Transfer money between Transcash® cards
> Order new Transcash cards
> Make full use of your Fyve bracelet
Have you kept your Transcash top ups ? Then you can load them onto your black card or your Fyve bracelet.
Our partnership with our new issuer Paynovate SA will allow you to use your current Transcash cards without changing your habits.
Only our General Terms and Conditions (GTC) will change, with no impact on the use of your cards. These terms and conditions can be viewed here: view terms and conditions
150€ to be won per household
Your patience and loyalty rewarded!
Our customers are important to us, and to thank you for your patience and loyalty, we’re launching an exceptional operation in August.
To help with your back-to-school spending, we’re going to give away €150,000 in a draw to be held on 02 October 2023. Each winning household will receive €150.
Keep using your Transcash cards, as 1,000 households will have the pleasure of seeing their cards credited with €150 in October.
Details of how to take part and the full rules of this operation will be sent to you in a future email.
Do you have any questions?
Our advisers are always at your service on 01 53 88 22 76 (toll-free) from Monday to Saturday from 9am to 7pm or by e-mail at the following address: service-client[at]trans-cash.fr.
The Transcash team
Thursday 27/07/23
Dear Customer,
For technical reasons, we have decided to postpone the availability of our services in order to guarantee optimal operation of your Transcash cards and Fyve wristbands.
We apologize for this inconvenience and are fully mobilized to ensure a speedy recovery.
Thank you for your understanding.
The Transcash team.
Friday 21/07/23
Restart of TRANSCASH services on Friday 28 July 2023
Dear Customer,
We are pleased to announce that all services for your Transcash cards and Fyve wristbands will resume on Friday 28th of July 2023 from 05:00. Transcash top ups will be available for purchase from Monday 24th of July from your tobacconist.
As soon as services restarts on Friday 28th of July, you will be able to carry out all your usual transactions:
> Reload your black card using Transcash top ups (available from your tobacconist), bank cards and bank transfers.
> Pay at retailers and online retailers in France and abroad.
> Withdraw cash from ATMs in the Mastercard® global network.
> Transfer money between Transcash® cards
> Order new Transcash cards
> Make full use of your Fyve bracelet
Have you kept your Transcash top ups ? Then you can load them onto your black card or your Fyve bracelet.
Our partnership with our new issuer Paynovate SA will allow you to use your current Transcash cards without changing your habits.
Only our General Terms and Conditions (GTC) will change, with no impact on the use of your cards. These terms and conditions can be viewed here: view terms and conditions
150€ to be won per household
Your patience and loyalty rewarded!
Our customers are important to us, and to thank you for your patience and loyalty, we’re launching an exceptional operation in August.
To help with your back-to-school spending, we’re going to give away €150,000 in a draw to be held on 01 September 2023. Each winning household will receive €150.
Keep using your Transcash cards, as 1,000 households will have the pleasure of seeing their cards credited with €150 in September.
Details of how to take part and the full rules of this operation will be sent to you in a future email.
Do you have any questions?
Our advisers are always at your service on 01 53 88 22 76 (toll-free) from Monday to Saturday from 9am to 7pm or by e-mail at the following address: service-client[at]trans-cash.fr.
The Transcash team
Thursday 13/07/23
Your Transcash cards will soon be operational!
Dear customer,
We would like to inform you that your Transcash cards will be operational again in the next few days. The resumption date will be sent to you by text message or e-mail, and will appear 48 hours beforehand on your personal space and on the application.
Nothing will change in the use of your Transcash card. You will continue to use your current card for purchases, withdrawals and top-ups. All other services will also be operational.
Have you kept your top-up vouchers? You can now load them onto your Transcash card.
TRANSCASH has been with you for 14 years and we thank you for that.
Since 2009, Transcash has developed services and technical tools that are compatible with all types of card issuer. Any change of issuer (migration) requires multiple technical and security validations.
We have therefore done everything possible to ensure that this migration takes place under the best possible conditions, so that the new system will function optimally when you take over.
Your patience and loyalty rewarded!
Our customers are important to us. To thank you for your patience, in the next few days we will be launching an exceptional operation which we hope will meet your expectations.
150,000 will be given away in a prize draw. Gift vouchers worth €150 per household will be distributed.
Keep on using your TRANSCASH cards, as 1,000 households will soon have this amount credited to their card! The rules of the draw will be announced shortly.
Do you have any questions?
Our advisers are always at your service on 01 53 88 22 76 (toll-free) from Monday to Saturday from 9am to 7pm or by e-mail at the following address: service-client[at]trans-cash.fr.
The Transcash team
Friday 07/07/23
UPDATE
Dear customer,
We recently brought you some good news to reassure you that your funds are safe on your cards.
We thought we’d be able to give you a date when our services would be restored. But as of today, we don’t know. We’re looking forward to hearing from Mastercard early this week.
All our teams are mobilized to keep you regularly informed of developments by email or SMS, on your personnal account and mobile application.
To answer any questions you may have, please consult our FAQ section:
Our advisers are also at your service on 01 53 88 22 76 (toll-free) from Monday to Saturday, 9am to 7pm, or by e-mail at the following address : service-client[at]trans-cash.fr.
Thank you for your patience and trust.
The Transcash team
Friday 30/06/23
UPDATE
Good news at the start of this weekend.
We are aware of the difficulties you may encounter following the suspension of use of your Transcash cards, and we are working tirelessly to restore all services as quickly as possible.
Technically, this involves migrating our Payrnet UAB program to our new Paynovate SA issuer.
Despite the complexity of the tasks involved in this migration, we can assure you that we will do everything in our power to find a rapid solution in the best possible conditions. We’ve already had to manage a change of issuer in the past, and successfully completed it!
Until services are restored, your money is safe on your cards and we remind you that you can check the balance on your customer account or the mobile app.
To answer any questions you may have, please feel free to consult our FAQ below.
All our teams are mobilized and will inform you at the beginning of next week with a date for the resumption of services.
Our customer service is also available on 01 53 88 22 76 (toll-free) from Monday to Saturday, 9am to 7pm, or by e-mail at service-client[at]trans-cash.fr.
Our customers are important to us. Thank you for your trust and understanding.
The Transcash team
Monday 26/06/23
UPDATE
Dear customer,
We are pleased to announce that we will be working with a new Paynovate SA issuer. This new issuer, renowned for its security and reliability, will ensure the continuity of Transcash services over the next few days.
All our services will therefore resume rapidly.
We realize that this situation is causing considerable disruption to your day-to-day life. Until services are restored, your money is safe on your cards and we remind you that you can check the balance on your personal space or mobile application.
For any questions you may have, we have set up a special FAQ (see below) which we will update regularly.
All our teams are on hand to keep you regularly informed of developments by email or text message, via your personal space or the mobile application.
