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Services status

At Transcash, service reliability is a top priority. This status page contains updates on the status of our systems. If there are any service interruptions, we will post a notification here.

All services are operational

Availability of Transcash for payments and withdrawals.

Availability of the mobile application.

Availability of the website’s personal space.

Availability of ID verification service (upgrade to Essential and Max).

Availability of Transcash top ups in the retailer network.

Transcash top up loading availability.

Loading by wire transfer is available.

Credit card loading available.

  • Transferring between your black and red cards
  • Transfers between friends

System for sending PIN and 3DS codes (secure Internet purchases). Security notifications.
Activation, loading, balance consultation by SMS using keywords sent to 06 78 01 66 25.

Email notification and forgotten password reminder system.

Calls handled by our Call Center and emails by our Customer Service.

Planned maintenance

The following services will be unavailable:
  • Access to the Transcash website
  • Access to personal space
  • Mobile application access
  • Access to the interactive voice server
  • SMS services: balance inquiry, PIN code
  • Activation
  • Reloading (Transcash top ups, CB)
  • Card-to-card transfers
  • Balance inquiry
  • Transcash top ups purchases
Les services suivant resteront pleinement opérationnels durant la maintenance :
  • Paiements contact et sans-contact
  • Retraits dans les distributeurs
  • Paiements internet 3DS et sans 3DS
  • Paiements mobiles (Apple Pay & Google Pay)

Incident in progress

Terminé le 23/09 à 19h19

Autorisations - Paiements

le vendredi 23/09 de 18h17 à 19h19 ================================== Nous avons constaté que des incidents affectant les autorisations ont pu empêcher certains paiements d’aboutir durant cette tranche horaire. Ces incidents ont été résolus et nous nous excusons pour la gène occasionnée.