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FAQ Category: Money top up

16th November, 2023

How do I load my Transcash top-up to my black card?

Log in to the Transcash Mastercard application or to your personal 'My account' area, 'Reload card' section, 'By top-up code'. Enter the 12-digit code and click on 'Reload'. You can see the credit immediately on your balance in the home page. You can buy Transcash top-ups on our website transcash-recharge.com...

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17th April, 2023

What happens if I don’t reload my Transcash card for several months?

You are not obliged to reload your Black Card on a regular basis. A monthly non-use fee of €3 will be charged from the 4th month onwards if no transactions (i.e. no loading, payments or withdrawals) with the card have been recorded during this period.

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17th April, 2023

How long does it take for money to be available after loading?

The money from a top-up or credit card reload is immediately available on your Black Card. The wire transfer reloading can take several days.

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17th April, 2023

Can I make wire transfers to my Transcash card?

Yes. The Transcash black card can be reloaded by wire transfer in ESSENTIAL and MAX formula. To do this, go to your online customer area to download the "Reload by bank transfer" form. The cost of receiving a wire transfer on the black card is 2% of the amount received....

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17th April, 2023

Are there any reload limits (with Transcash top-ups)?

When loading the Black Card with a top-up, the following limits apply: On the ACCESS formula (Black Card activated by SMS): You are limited to a single top-up of up to €150. Sign up at www.transcash.fr "My Account" to make the most of the ACCESS Formula. On the ACCESS formula...

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17th April, 2023

Where can I buy a Transcash Top-up?

 In tobacconists or newsagents distributing the Transcash brand (over 30,000 outlets in France and French overseas departments and territories): use our interactive map to find your nearest sales outlet. Directly on our website transcash-recharge.com

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17th April, 2023

What is the price of a top-up voucher?

The Transcash voucher prices appear on the receipts issued by the merchant. You can also refer to them in article 35 of our GTCS.

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17th April, 2023

What top-up amounts are available?

From €18.50 to €500, depending on the company's wishes and the availability of top-ups at the cash desks. Please note the maximum number of top-ups allowed per day, depending on the formula you have chosen. You can also load/reload your Transcash Card by bank card, 24/7 from your personal area.

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