FAQ Category: Money top up

You can write to our customer service directly from your customer area or the Transcash Mastercard application via the contact module, indicating the date, amount and issuer of the transfer.

In ESSENTIAL and MAX formulas, you can receive transfers from your employer using the account details available in your customer area or on the application, Click on ‘Reload by wire transfer’. You must first:1 - Provide your employer with the account details to receive your salary.2 - Declare the receipt...

With ESSENTIAL and MAX formulas, you can receive transfers from France Travail (Pôle Emploi) using the account details available in your customer area or on the application, Click on ‘Reload by wire transfer'. You must first:1 - Send the account details to France Travail to receive your social security benefits2...

With the MAX formula, you can receive social benefits from the CAF thanks to your personalized account details.The CAF makes a transfer to your Transcash account.You must first:1 - Provide the account details to the CAF to receive your social benefits2 - Declare the receipt of a transfer from your...

With the ESSENTIAL and MAX formulas, you can receive all types of wire transfers directly on your Transcash Mastercard black card: 1 - Give the Transcash or personalized account details : to your employer to receive your salary free of charge to your social security organization to receive your social...

The Transcash account details in the ESSENTIAL package enables you to receive transfers from individuals, companies and social organizations, even if your first and last name are not on the Transcash account details. With the nominative account details available in the MAX package, you can send SEPA transfers to beneficiaries...

Log in to the Transcash Mastercard application or to your personal 'My account' area, 'Reload card' section, 'By top-up code'. Enter the 12-digit code and click on 'Reload'. You can see the credit immediately on your balance in the home page. You can buy Transcash top-ups on our website transcash-recharge.com...

You are not obliged to reload your Black Card on a regular basis. A monthly non-use fee of €3 will be charged from the 4th month onwards if no transactions (i.e. no loading, payments or withdrawals) with the card have been recorded during this period.

The money from a top-up or credit card reload is immediately available on your Black Card. The wire transfer reloading can take several days.

Yes, it is possible to receive a wire transfer to top-up a Transcash black card with ESSENTIAL or MAX formula: Download your account details from the customer area or Transcash Mastercard application and send it to your correspondents so that they can issue the transfers to top up your black...