How do I get my secret code?

You use the 6-digit secret code to log in to your personal area.

  • If you choose to register by SMS or using the Interactive Voice Server, your secret code will be sent to you by SMS as soon as your Black Card is activated (you can change it during your first connection to your online Customer Area)
  • If you choose to register online, you will be asked to choose your own 6-digit secret code

What is the activation code?

The activation code is printed on a specific receipt that is given to you when you buy the Transcash pack at certain retailers, in addition to your store receipt. You will need this 12-digit code to access the card activation service.

If you do not wish to activate your cards immediately, we advise you to make a note of this activation code on a durable medium and keep it in a safe place.

Where can I buy the Transcash pack?

You can buy the Transcash pack on our website and at the 30,000 tobacconists and newsagents that distribute the Transcash brand.

For security reasons, we strongly advise you not to buy a pack that has already been opened or damaged.

As a security measure, once you have bought a Transcash pack, it cannot be taken back or exchanged by the retailer who sold it to you, for any reason. It must be returned in its original intact packaging,

How do I activate my card?

You can activate your Transcash Mastercard card:

  • On the Internet (24/7):
    Click on “Activate my card” and follow the steps shown on the screen.
  • By SMS (24/7):
    Text the last 8 digits of your black card number to +33 (0)6 78 01 66 25(1)
    and follow the instructions sent to you by SMS.
    e.g. If the last 8 digits of my black card are 12345678, I text 12345678

When you activate your black card by SMS,