FAQ Tag: card

In the ACCESS package, use of the black card is authorized in mainland France only (excluding French overseas departments and territories). In ESSENTIAL and MAX formulas, you can use the Transcash card in all countries where Mastercard cards are accepted, whether for withdrawals or payments.

On the ACCESS Formula, the Black Card can only be used in France (including French Overseas Departments and Territories) to pay for a limited range of goods services (1 category of your choice). When you activate your black card by SMS, you are limited to a single top-up of up...

You are not obliged to reload your Black Card on a regular basis. A monthly non-use fee of €3 will be charged from the 4th month onwards if no transactions (i.e. no loading, payments or withdrawals) with the card have been recorded during this period.

Yes, it is possible to receive a wire transfer to top-up a Transcash black card with ESSENTIAL or MAX formula: Download your account details from the customer area or Transcash Mastercard application and send it to your correspondents so that they can issue the transfers to top up your black...

On the Internet: click on « Activate » and follow the on-screen steps.. On the Transcash Mastercard application: click on 'Activate' and follow the on-screen steps. By SMS : send the last 8 digits of your black card to 06 78 01 66 25 (1) and follow the instructions sent...

On our website or in any of the tobacconists and newsagents distributing the Transcash! For security reasons, we strongly advise you not to buy a pack that has already been opened or damaged. As a security measure, once you have bought a Transcash pack, it cannot be taken back or...

As Transcash Mastercard cards are sold at newsagents and tobacconists, the card holder name cannot be known in advance and does therefore not appear on the card. On the Essential and Max formulas, you can personalise the card (the card holder name appears instead of 'Transcash'). To do so, just...

Check you've logged at least once into your personal space. It is thanks to this identification that you can use Google Pay. Indeed, Google Pay is a service available to all Transcash customers (except for ACCESS customers without a declared identity*).

There are several possible reasons, among the most common: Don't forget to download the Google Pay application on your Android device first! Without it, you will not be able to connect your card from the Transcash Mastercard app. Make sure your device has a lock: code, fingerprint or facial recognition....

Check the following first: - your card balance is sufficient - that you have not reached the spending limit on your card - your security settings or your card's parental control - that you have not reached the contactless payment limit - you have not reached the limit for internet...