FAQ Tag: card

16th November, 2023

How do I load my Transcash top-up to my black card?

Log in to the Transcash Mastercard application or to your personal 'My account' area, 'Reload card' section, 'By top-up code'. Enter the 12-digit code and click on 'Reload'. You can see the credit immediately on your balance in the home page. You can buy Transcash top-ups on our website transcash-recharge.com...

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20th April, 2023

Can I close just one of the two Transcash cards?

No. If you terminate your Transcash contract, the black card AND the red card will be disabled one month after we receive your letter. You then have 30 days to withdraw or spend the remaining balance on both Transcash cards.

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20th April, 2023

How can I check the available balance on my Transcash cards?

You can check the available balance on your Black or Red Card, 24/7: By telephone on +33 (0)1 53 88 22 76 (Standard-rate call) On the internet in the 'My account' section With the Transcash Mastercard mobile app The Black Card holder can consult the balance of all his/her cards.The...

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20th April, 2023

What should I do if my Transcash card has been declined?

If a transaction is declined, the merchant or ATM will notify you. To avoid this kind of situation, remember to check your balance regularly.If your card is still declined despite having funds on it, make sure that you have not exceeded the purchase or withdrawal limit (see limit terms and...

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20th April, 2023

What should I do if my card has been used fraudulently?

In the case of a distance selling purchase (by telephone, internet or post): When the transaction relates to a distance selling purchase that you have not authorised, you must write to us specifying the details of the fraudulent transaction (date, amount, merchant). The fraudulent transaction will be cancelled as soon...

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20th April, 2023

What should I do if my card is lost or stolen?

Immediately call +33 (0)1 53 88 22 74 (24 hour service) to report the theft or loss of your Black Card or Red Card. All transactions will be blocked immediately. It is very important that you put a stop payment on your Card as soon as you realise it has...

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19th April, 2023

Can I get a refund on a purchase made with my Transcash card?

Yes. After purchasing products/services from a merchant (in store or online), you can present your Transcash card to them in order to receive a refund under the terms defined by the said merchant. Refund after making a purchase with one of your Transcash cards (Black or Red) :The refund amount...

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18th April, 2023

How much do my Transcash cards cost?

Yes. When you withdraw money from Mastercard ATMs with your Transcash card, it will cost you €1.50 per withdrawal within the EEA and €3.00 outside the EEA. If the withdrawal is made in a currency other than the euro, an exchange fee will be charged (this is set out in...

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18th April, 2023

How long can I use my Transcash cards for?

You can use your Transcash Mastercard cards until the expiry date shown on them, after which any remaining balance on your cards will be subject to the refund procedure detailed in the General Terms and Conditions of Sale.

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18th April, 2023

Can I make a purchase worth more than the balance available on my card?

No. You cannot spend more money than the amount available on your Transcash Mastercard prepaid card. However, if you know the balance on your card, you can ask the merchant if you can pay the difference in cash or another payment method.

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