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Archives: FAQs

18th January, 2024

Can I transfer money from the red card to the black card?

Yes, money can be transferred from the red card to the black card, but only by the pack holder, at a cost of €1 per transfer: By contacting Customer Service by telephone on 01 53 88 22 76 (toll-free), Monday to Friday, 9am to 7pm (excluding public holidays). You will...

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18th January, 2024

Where can I use my Transcash red card?

ESSENTIAL and MAX customers can use their prepaid Transcash Mastercard in all countries where Mastercards are accepted, whether for withdrawals or payments (in stores or on the Internet).Transcash cards are not accepted in rental agencies (vehicles, tools, etc.) and hotels that do not accept prepaid cards. Transcash cards require systematic...

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18th January, 2024

What are the monthly red card fees?

No monthly fees! There is no monthly fee on the red card, the fee applies to the black card. Sending money from the black card is free, as are payments within the euro zone. For a complete list of fees, click here: https://www.transcash.fr/pdf/frais_transcash.pdf.

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18th January, 2024

How to set parental control for the red card?

The black card holder logs on to his or her personal space or to the application, heading My cards > Manage my cards. Then click on the Parental Control button. You can then activate or deactivate contactless payment, block certain merchants forbidden to under-18s, authorize or disallow ATM withdrawals, and...

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18th January, 2024

Can I personalize my PIN code?

Yes, the black cardholder logs on to "My Account", "My cards - Manage my cards", then clicks on the "Personalize PIN" button for the red card. The PIN code chosen by the red cardholder is sent to the telephone number entered on the red card. Otherwise, it is sent to...

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18th January, 2024

What is the maximum money transfer amount?

You can transfer up to €500 per day and €1,000 per month (excluding the ACCESS package), subject to the funds available on the black card. There is no limit to the number of transfers between cards in the same pack.

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18th January, 2024

What is the minimum transfer amount?

The minimum amount for a black card transfer to a red or black card is €10. Please note that only one transfer of up to €150 is authorized when the red card is activated. To increase the red card limits (same limits as the black card), make further transfers and...

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18th January, 2024

How do I activate my red card?

The red card is activated as soon as a transfer is made from the black card. The PIN code is then sent to the black cardholder's telephone number.A single transfer of up to €150 is authorized when the red card is activated. The black cardholder will need to submit the...

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18th January, 2024

Who can hold a red card?

Anyone aged 13 and over: a family member, friend or relative living in France or abroad. The Transcash pack holder must have ESSENTIAL or MAX status.The red card remains the sole responsibility of the pack owner, who must sign the back of the card.

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16th November, 2023

How do I load my Transcash top-up to my black card?

Log in to the Transcash Mastercard application or to your personal 'My account' area, 'Reload card' section, 'By top-up code'. Enter the 12-digit code and click on 'Reload'. You can see the credit immediately on your balance in the home page. You can buy Transcash top-ups on our website transcash-recharge.com...

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