Archives: FAQs

€2,500 and if your card balance allows it.

No, the payment order is irrevocable once you have validated it. We will not accept any request to cancel a validated transfer.

€10.

You can write to our customer service directly from your customer area or the Transcash Mastercard application via the contact module, indicating the date, amount and issuer of the transfer.

To download it, log on to your customer area or the Transcash Mastercard application, click on 'Reload by wire transfer' or 'Send - Make a transfer'.

In ESSENTIAL and MAX formulas, you can receive transfers from your employer using the account details available in your customer area or on the application, Click on ‘Reload by wire transfer’. You must first:1 - Provide your employer with the account details to receive your salary.2 - Declare the receipt...

With ESSENTIAL and MAX formulas, you can receive transfers from France Travail (Pôle Emploi) using the account details available in your customer area or on the application, Click on ‘Reload by wire transfer'. You must first:1 - Send the account details to France Travail to receive your social security benefits2...

With the MAX formula, you can receive social benefits from the CAF thanks to your personalized account details.The CAF makes a transfer to your Transcash account.You must first:1 - Provide the account details to the CAF to receive your social benefits2 - Declare the receipt of a transfer from your...

With the ESSENTIAL and MAX formulas, you can receive all types of wire transfers directly on your Transcash Mastercard black card: 1 - Give the Transcash or personalized account details : to your employer to receive your salary free of charge to your social security organization to receive your social...

With MAX formula you can make an outgoing transfer from your Transcash black card using your nominative account details.You can download it from your Customer Area or on the application, click on ‘Reload by wire transfer’. To make an outgoing transfer, you must register the beneficiary in your account before...