Archives: FAQs

On the ACCESS formula, the maximum spend allowed is €150, limited to €50 per purchase. Please note, your purchase must fall within the chosen category. On the ESSENTIAL and MAX formulas, the maximum spend allowed for a purchase is €2,500 a day. These amounts are of course also limited by...

On the ACCESS formula (activation at www.transcash.fr required) you can withdraw up to €50 over the entire term of your contract. Please note : On the ACCESS Formula, withdrawals are not allowed if you have chosen to activate your black card by SMS. After sending your identity document in order...

In the ACCESS package, use of the black card is authorized in mainland France only (excluding French overseas departments and territories). In ESSENTIAL and MAX formulas, you can use the Transcash card in all countries where Mastercard cards are accepted, whether for withdrawals or payments.

On the ACCESS Formula, the Black Card can only be used in France (including French Overseas Departments and Territories) to pay for a limited range of goods services (1 category of your choice). When you activate your black card by SMS, you are limited to a single top-up of up...

Yes, money can be transferred from the Red Card to the Black Card, but only by the pack holder and at a cost of €1 per transfer. You can change the Red Card holder whenever you like by contacting customer service by telephone on +33 (0)1 53 88 22 76...

The black card transfers money to the red card of the same pack or to a black card from another pack. Black card holders with ESSENTIAL or MAX status can give up to 3 red cards to the person of their choice (aged 13 or over). The black card holder...

The minimum amount for a transfer from the black card to a red or black card is €10. Please note, a single transfer of up to €150 is allowed when activating the red card. In order to increase the limits of the red card (same limits as the black card),...

You are not obliged to reload your Black Card on a regular basis. A monthly non-use fee of €3 will be charged from the 4th month onwards if no transactions (i.e. no loading, payments or withdrawals) with the card have been recorded during this period.

The money from a top-up or credit card reload is immediately available on your Black Card. The wire transfer reloading can take several days.

Yes, it is possible to receive a wire transfer to top-up a Transcash black card with ESSENTIAL or MAX formula: Download your account details from the customer area or Transcash Mastercard application and send it to your correspondents so that they can issue the transfers to top up your black...