Archives: FAQs

When loading the Black Card with a top-up, the following limits apply: On the ACCESS formula (Black Card activated by SMS): You are limited to a single top-up of up to €150. Sign up at www.transcash.fr "My Account" to make the most of the ACCESS Formula. On the ACCESS formula...

 In tobacconists or newsagents distributing the Transcash brand (over 30,000 outlets in France and French overseas departments and territories): use our interactive map to find your nearest sales outlet. Directly on our website transcash-recharge.com

The Transcash voucher prices appear on the receipts issued by the merchant. You can also refer to them in article 35 of our GTCS.

From €18.50 to €500, depending on the company's wishes and the availability of top-ups at the cash desks. Please note the maximum number of top-ups allowed per day, depending on the formula you have chosen. You can also load/reload your Transcash Card by bank card, 24/7 from your personal area.

In order to activate your Black Card in the ACCESS Formula , you must first select a category from the list below.  This category will determine the nature of your purchases. Each category is associated with a code from 0 to 9. This code is required in order to activate your...

On the Internet: click on « Activate » and follow the on-screen steps.. On the Transcash Mastercard application: click on 'Activate' and follow the on-screen steps. By SMS : send the last 8 digits of your black card to 06 78 01 66 25 (1) and follow the instructions sent...

Once you have loaded your card for the first time, you will automatically receive your black card PIN code on your cell phone.You can also view it in your customer area or in the Transcash Mastercard application under “My cards - Manage my cards” then “PIN management” and choose “View...

You use the 6-digit secret code to log in to your personal area. If you choose to register by SMS or using the Interactive Voice Server, your secret code will be sent to you by SMS as soon as your Black Card is activated (you can change it during your...

The activation code is printed on a specific receipt that is given to you when you buy the Transcash pack at certain retailers, in addition to your store receipt. You will need this 12-digit code to access the card activation service. If you do not wish to activate your cards...

On our website or in any of the tobacconists and newsagents distributing the Transcash! For security reasons, we strongly advise you not to buy a pack that has already been opened or damaged. As a security measure, once you have bought a Transcash pack, it cannot be taken back or...