NFC Contactless payment solutions Cards for all the families Free shipping in France and overseas
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FAQ Tag: purchase

19th April, 2023

Can I get a refund on a purchase made with my Transcash card?

Yes. After purchasing products/services from a merchant (in store or online), you can present your Transcash card to them in order to receive a refund under the terms defined by the said merchant. Refund after making a purchase with one of your Transcash cards (Black or Red) :The refund amount...

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18th April, 2023

Can I make a purchase worth more than the balance available on my card?

No. You cannot spend more money than the amount available on your Transcash Mastercard prepaid card. However, if you know the balance on your card, you can ask the merchant if you can pay the difference in cash or another payment method.

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18th April, 2023

What is the maximum amount per purchase?

On the ACCESS formula, the maximum spend allowed is €150, limited to €50 per purchase. Please note, your purchase must fall within the chosen category. On the ESSENTIAL and MAX formulas, the maximum spend allowed for a purchase is €2,500 a day. These amounts are of course also limited by...

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13th April, 2023

How do I choose my purchase category on the ACCESS formula?

In order to activate your Black Card in the ACCESS Formula , you must first select a category from the list below.  This category will determine the nature of your purchases. Each category is associated with a code from 0 to 9. This code is required in order to activate your...

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