Archives: FAQs

Yes. When you withdraw money from Mastercard ATMs with your Transcash card, it will cost you €1.50 per withdrawal within the EEA and €3.00 outside the EEA. If the withdrawal is made in a currency other than the euro, an exchange fee will be charged (this is set out in...

Yes. When you withdraw money from Mastercard ATMs with your Transcash card, it will cost you €1.50 per withdrawal within the EEA and €3.00 outside the EEA. If the withdrawal is made in a currency other than the euro, an exchange fee will be charged (this is set out in...

You have no fee to pay when making purchases with your Transcash Mastercard card in the Euro Zone. If a purchase is made outside the Euro Zone, only the exchange fee indicated in the 'International Transactions' section of the General Terms and Conditions of Sale will be charged. However, some...

In the event of a dispute over a transaction, please call customer service promptly on +33 (0)1 53 88 22 76 (Standard-rate call). You will be asked to specify the date and amount of the transaction. You can also write to us at: Transcash - BP 56 - 13718 Allauch...

You can use your Transcash Mastercard cards until the expiry date shown on them, after which any remaining balance on your cards will be subject to the refund procedure detailed in the General Terms and Conditions of Sale.

No. Transcash recommends that only the designated person uses the red card with their own signature on the back. For security reasons, he/she and you must be the only people to know the red card's PIN. In any event, if you or the designated person allow a third party to...

No. For your security, you must be the only person to know your PIN. In any event, if you allow another person to use your black card, you will have sole liability for any transactions made with the black card and will not be able to stop them.

You can disable (and re-enable) the 'Contactless' feature of your Transcash cards. To do so, log in to your personal area, My cards > Manage my cards section, then click on the button: Security settings (for the black card) Parental control (for a red card) You can also request this...

Yes, you can make contactless payments with your black card. Your black card can be used to make contactless payments (without entering a PIN) of up to €50 per transaction. The cumulative amount of contactless purchases allowed is €150 or 5 consecutive transactions per day. When one of these limits...

No. You cannot spend more money than the amount available on your Transcash Mastercard prepaid card. However, if you know the balance on your card, you can ask the merchant if you can pay the difference in cash or another payment method.