Archives: FAQs

The Payment Services Directive 2017 which came into force on 13 January 2018 aims to promote innovation and competition, and improve security and reliability. An important change allows you to authorise a regulated third party payment service provider to access your account information.With this service, you will authorise access to...

If you are a black card holder, you can edit your personal information (surname, first name, address, mobile number) in your personal space 'My account', section 'My information' > 'Manage my information'. You will be asked to enter a security code. You can also contact customer service by telephone on...

No. If you terminate your Transcash contract, the black card AND the red card will be disabled one month after we receive your letter. You then have 30 days to withdraw or spend the remaining balance on both Transcash cards.

You can terminate your Transcash contract at any time by sending a registered letter with acknowledgement of receipt to: Transcash - BP 56 - 13718 ALLAUCH Cedex. You have 30 days to withdraw the remaining balance on the card by making a withdrawal at an ATM or by making a...

You can personalize the PIN code of your Transcash cards: log in to your “My Account” area, “My cards - Manage my cards” section, then click on the on the “PIN management and “Customize the PIN code” buttons corresponding to your card. You will then need to do a cash...

You can request your PINs again at any time: From your customer area or the Transcash Mastercard application under “My cards - Manage my cards” then “PIN management” and choose “View my PIN code” or “Receive my PIN by SMS*”. By SMS*: to 06 78 01 66 25 from the...

On the internet (24/7) or on the App Transcash Mastercard: Scan or photograph both sides of your valid identity document (European National Identity Card, French or foreign passport, French residence permit). Save it on your computer or mobile/tablet. Go to www.transcash.fr "My Account" section and click on "Change Formula" in...

yes! Your account statements for the last three months can be downloaded in electronic format directly from your personal space under "Statement".You can also contact customer service via the "Contact us" section or directly by telephone. Your account statement can be sent to you by e-mail or by post (charges...

You can check the available balance on your Black or Red Card, 24/7: By telephone on +33 (0)1 53 88 22 76 (Standard-rate call) On the internet in the 'My account' section With the Transcash Mastercard mobile app The Black Card holder can consult the balance of all his/her cards.The...

In your personal area, you can top-up your black card by Transcash top-up, bank card or wire transfer (ESSENTIAL and MAX packages), check your balance and transaction statement. You can also edit some of your personal information, order additional cards, receive your PIN or send your documents to change formulas.