FAQ Category: Card usage

€2,500 and if your card balance allows it.

No, the payment order is irrevocable once you have validated it. We will not accept any request to cancel a validated transfer.

€10.

With MAX formula you can make an outgoing transfer from your Transcash black card using your nominative account details.You can download it from your Customer Area or on the application, click on ‘Reload by wire transfer’. To make an outgoing transfer, you must register the beneficiary in your account before...

You are notified a month before the expiry date of your black card, and again a few days before this date (by e-mail or SMS). The black card is renewed automatically as soon as you have a sufficient balance corresponding to the renewal amount (€10). The new black card is...

Check your formula: if you are on the ACCESS formula, you must make your purchases in the chosen theme. If the merchant is not in the category of this theme, the transaction will be declined. With ESSENTIAL and MAX formulas, all merchants are accepted. Check your card balance: an insufficient...

Yes, Transcash Mastercard cards are international payment and withdrawal cards. In the ESSENTIAL and MAX formulas, your cards are accepted in the worldwide Mastercard network In the ACCESS package, the use of your Transcash Mastercard is limited to France How do I pay for a purchase on the internet? On...

Yes. After purchasing products/services from a merchant (in store or online), you can present your Transcash card to them in order to receive a refund under the terms defined by the said merchant. Refund after making a purchase with one of your Transcash cards (Black or Red) :The refund amount...

Yes, since 6 August 2010 it has been possible to use your Transcash card to credit your player account on selected online gambling sites approved by ARJEL (the French Online Gambling Regulatory Authority): EurosportBet, Everest Poker, BetClic, BWin, Full Tilt poker, PMU, Partouche Gaming, Party Poker, PokerStars, PokerXtrem, Sajoo, Winamax,...

Yes. When you withdraw money from Mastercard ATMs with your Transcash card, it will cost you €1.50 per withdrawal within the EEA and €3.00 outside the EEA. If the withdrawal is made in a currency other than the euro, an exchange fee will be charged (this is set out in...