FAQ Category: Card usage

16th November, 2023

How do I renew my black card?

You are notified a month before the expiry date of your black card, and again a few days before this date (by e-mail or SMS). The black card is renewed automatically as soon as you have a sufficient balance corresponding to the renewal amount (€10). The new black card is...

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16th November, 2023

My card has been refused on the Internet: why?

Check your formula: if you are on the ACCESS formula, you must make your purchases in the chosen theme. If the merchant is not in the category of this theme, the transaction will be declined. With ESSENTIAL and MAX formulas, all merchants are accepted. Check your card balance: an insufficient...

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19th April, 2023

Can I pay on the internet?

Yes, Transcash Mastercard cards are international payment and withdrawal cards. In the ESSENTIAL and MAX formulas, your cards are accepted in the worldwide Mastercard network In the ACCESS package, the use of your Transcash Mastercard is limited to France How do I pay for a purchase on the internet? On...

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19th April, 2023

Can I get a refund on a purchase made with my Transcash card?

Yes. After purchasing products/services from a merchant (in store or online), you can present your Transcash card to them in order to receive a refund under the terms defined by the said merchant. Refund after making a purchase with one of your Transcash cards (Black or Red) :The refund amount...

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18th April, 2023

Can I use my Transcash cards on gaming and gambling websites?

Yes, since 6 August 2010 it has been possible to use your Transcash card to credit your player account on selected online gambling sites approved by ARJEL (the French Online Gambling Regulatory Authority): EurosportBet, Everest Poker, BetClic, BWin, Full Tilt poker, PMU, Partouche Gaming, Party Poker, PokerStars, PokerXtrem, Sajoo, Winamax,...

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18th April, 2023

How much do my Transcash cards cost?

Yes. When you withdraw money from Mastercard ATMs with your Transcash card, it will cost you €1.50 per withdrawal within the EEA and €3.00 outside the EEA. If the withdrawal is made in a currency other than the euro, an exchange fee will be charged (this is set out in...

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18th April, 2023

Are there any fees when withdrawing from an ATM?

Yes. When you withdraw money from Mastercard ATMs with your Transcash card, it will cost you €1.50 per withdrawal within the EEA and €3.00 outside the EEA. If the withdrawal is made in a currency other than the euro, an exchange fee will be charged (this is set out in...

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18th April, 2023

Are there any fees when paying in store with Transcash cards?

You have no fee to pay when making purchases with your Transcash Mastercard card in the Euro Zone. If a purchase is made outside the Euro Zone, only the exchange fee indicated in the 'International Transactions' section of the General Terms and Conditions of Sale will be charged. However, some...

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18th April, 2023

How do I dispute a transaction?

In the event of a dispute over a transaction, please call customer service promptly on +33 (0)1 53 88 22 76 (Standard-rate call). You will be asked to specify the date and amount of the transaction. You can also write to us at: Transcash - BP 56 - 13718 Allauch...

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18th April, 2023

How long can I use my Transcash cards for?

You can use your Transcash Mastercard cards until the expiry date shown on them, after which any remaining balance on your cards will be subject to the refund procedure detailed in the General Terms and Conditions of Sale.

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